Gorgias
Gorgias is the #1 helpdesk for Shopify, BigCommerce and Magento merchants, helping 10,000 + brands like Steve Madden, Timbuk2, and 310 Nutrition transform their customer support into a profit center.
Core competencies
- Unlock revenue from customer support – drive retention, higher AOVs and ROAS through proactive chat and consultative support across the entire customer lifecycle.
- All of your customer service in one place: email, livechat, phone, Facebook, Messenger, Instagram, SMS.
- Fully integrated with Shopify (see tracking, edit orders, refund etc.) and other eCommerce apps like Klaviyo, Yotpo, Smile, Attentive, Postscript, and Aircall
- Machine learning responses to automate up to 30% of common support tickets
“As leaders in their respective fields, Gorgias and Izba make an unbeatable combination. Our customers are now equipped with the right tools to create exceptional customer support experiences at scale”
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants’​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. – Customer Service
