When the director of operations at a leading company went on maternity leave, Izba Consulting was engaged to maintain operational efficiency. The main challenges were quickly understanding the client’s order processing and influencer order management systems and building trust with the team.
Results Achieved:
- Streamlined order processing
- Enhanced accuracy in influencer order submissions
- Positive client feedback, leading to an extended engagement for additional support with data analysis using Looker
- Ensured operational continuity during the director of operations’ parental leave
Izba Consulting conducted a thorough assessment of the existing processes and developed a new system for organizing the item master and connecting it to influencer order trackers. Comprehensive training and documentation were provided to ensure the client’s team could seamlessly follow the new procedures. Regular check-ins were held to monitor progress, address issues, and make necessary adjustments.
Key milestones included completing the initial assessment within two weeks, implementing the new process by the end of the first month, and conducting training in the second month. Bi-weekly check-ins ensured ongoing support, and a final review was held to gather feedback and ensure objectives were met.
The experience highlighted the importance of quickly adapting to client workflows, maintaining clear communication, and being flexible in adjusting strategies. Comprehensive training and thorough documentation were crucial for ensuring continuity.
